CLANTON PEST CONTROL – PRIVACY POLICY

Effective Date: November 1, 2025

This Privacy Policy explains how Clanton Pest Control (“we,” “us,” or “our”) collects, uses, discloses, and protects your information in connection with our website, pest control services, and any SMS (Short Message Service) messaging programs we offer. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

Personal Identifiable Information (PII):

• Contact Information: Name, email address, postal address, phone number (especially for SMS services and service appointments)
• Property Information: Address of service location, property type (residential/commercial), property access information
• Service Details: Information related to pest control services you schedule, service history, treatment plans, and pest-related issues
• Billing Information: Payment method details, billing address, and transaction history

SMS/Text Messaging Data:

• Your mobile phone number when you opt into our SMS program
• The content of messages you send to us (e.g., “STOP,” “HELP,” service requests) and messages we send to you
• Opt-in records and associated consent (date, time, method of opt-in)

Usage Data:

• Information about how you access and use our website, such as your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits
• Information collected through cookies, web beacons, and similar technologies (see Section 5)

Advertising Platform Data:

• Information collected through Google Local Services Ads (LSA), Google Ads, or other PPC advertising platforms, including lead information, call recordings (where permitted), and message inquiries

2. How We Collect Information

We collect information in several ways:

Directly from you: When you fill out forms on our website (e.g., ‘Schedule Service’ form, ‘Request Quote’ form), opt into our SMS program, call our office, contact customer support, or interact with us through advertising platforms like Google Local Services Ads.

Automatically: As you navigate through our website, we may use automated data collection technologies to gather certain information about your equipment, browsing actions, and patterns.

From Third-Party Platforms: When you contact us through Google Local Services Ads, Google Ads, or other advertising platforms, we may receive information you provide through those platforms in accordance with their privacy policies.

Service Technicians: Our technicians may collect information during service visits, including observations about pest activity, property conditions, and treatment effectiveness.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

To Provide and Maintain Our Services:

• To schedule, perform, and follow up on pest control services
• To communicate about your service appointments and treatment plans
• To maintain accurate service records and history

To Communicate with You:

• To send you transactional messages, such as appointment confirmations, service reminders, and technician arrival notifications
• To send you marketing and promotional communications (if you have opted in), such as seasonal pest tips, special offers, or new services
• To respond to your inquiries and provide customer support
• To send you payment receipts and billing information

For SMS/Text Messaging:

• To send you messages you have opted into
• To manage your preferences and respond to “STOP” or “HELP” requests
• To provide convenient service updates and appointment reminders

For Analytics and Improvement:

• To analyze website usage trends and service effectiveness
• To monitor customer satisfaction and service quality
• To troubleshoot problems and enhance the functionality and user experience of our services

For Advertising and Marketing:

• To manage our participation in Google Local Services Ads and PPC campaigns
• To respond to leads generated through advertising platforms
• To measure the effectiveness of our marketing efforts

For Security:

• To detect, prevent, and address technical issues, fraud, or other illegal activities
• To protect the safety of our customers and employees

For Legal Compliance:

• To comply with applicable laws, regulations, and legal processes (e.g., A2P 10DLC requirements, state pesticide application regulations)

4. Disclosure of Your Information

We value your privacy and are committed to protecting your data. We will not share, sell, rent, or trade your personal information with third parties for their marketing or promotional purposes, except as explicitly stated below or with your express consent.

We may disclose aggregated or de-identified information about our users without restriction.

We may disclose personal information that we collect or you provide:

To Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Payment processing
• Appointment scheduling tools
• SMS message delivery platforms
• Customer relationship management (CRM) systems
• Data analysis and reporting

These parties are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to Clanton Pest Control.

Specifically for SMS/Text Messaging: No mobile information (including phone numbers or opt-in data) will be shared with third parties/affiliates for marketing/promotional purposes. This information is strictly for our internal use to manage our SMS program and communicate with you directly.

Advertising Platforms: When you contact us through Google Local Services Ads or other advertising platforms, certain information may be shared with those platforms in accordance with their terms of service and privacy policies (e.g., lead status updates, call recordings where permitted).

For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or regulatory body).

To Protect Rights and Safety: To enforce our Terms of Service, protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, provided the acquiring entity agrees to adhere to the principles of this Privacy Policy.

5. Cookies and Other Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect information about your browsing activities.

Cookies: Small text files stored on your device that help us remember your preferences, understand how you interact with our website, and provide a more personalized experience.

Web Beacons: Small graphic images or other web programming code included on our web pages or in our emails, used to count users who have visited those pages or opened emails.

Advertising Cookies: We may use cookies and tracking technologies in connection with our Google Ads and PPC campaigns to measure campaign effectiveness and display relevant ads.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

6. Data Security

We have implemented reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These include:

• Secure data storage systems
• Employee training on data privacy and security
• Restricted access to personal information on a need-to-know basis
• Secure transmission protocols for sensitive information

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for extended periods as required by state pesticide application regulations and business record-keeping requirements.

8. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You may request access to or correction of your personal information that we hold.

Opt-Out of SMS: As described in our Terms of Service, you can stop receiving SMS messages by texting “STOP” to our designated number.

Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe link in those emails or by contacting us directly. Messaging handled by Barnett Enterprise Group.

Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations or legitimate business interests (e.g., maintaining service records as required by law).

Do Not Sell My Information: We do not sell your personal information to third parties.

To exercise any of these rights, please contact us using the contact information provided below.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, including advertising platforms like Google. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about the Privacy Policy, please get in touch with us at:
Clanton Pest Control
700 Spring St,
Waynesboro, MS 39367
Email: clanton@clantonpest.com
Phone: (601) 735-4517